Cancellations

Okaya reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by Okaya and accept Okaya’s decision regarding the cancellation. Okaya also reserves the right to cancel your order in case of:

  • Problems identified by our credit and fraud avoidance department.
  • Inaccuracies or errors in Product or pricing information.
  • non availability of product ordered.
  • Any other reasons beyond reasonable control of Okaya

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.

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